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View compareReturn and Refund Policy
At Dyzire, your satisfaction is our top priority. If for any reason you are not completely in love with your purchase, we’re here to make things right.
Returns
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We gladly accept returns of both defective and non-defective products within 30 days of delivery.
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Items must be unused, in their original packaging, and in the same condition that you received them.
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Proof of purchase (order number or receipt) is required for all returns.
How to Initiate a Return
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Email our Customer Care team at contact@dyzire.com within 30 days of receiving your order.
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Provide your order number, the product you wish to return, and the reason for the return.
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Our team will send you the return instructions and shipping label (if applicable).
Return Methods
- Returns can be processed in-store at our physical address.
- Address: 917 Chimney Hill Pkwy, Virginia Beach Virginia 23462, United States.
Exchanges
We offer free exchanges for the same product or another product of equal value (subject to availability) within the same 30-day period.
Refunds
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Once we receive and inspect your returned item, we will notify you by email.
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Approved refunds will be processed within 5 business days to your original payment method.
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Depending on your bank or card provider, it may take an additional 2–5 business days for the funds to appear in your account.
Restocking Fee
We do not charge any restocking fees.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Used candles or home fragrance items.
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Gift cards or e-gift vouchers.
If you have any questions regarding shipping, please reach out to us at:
Email: contact@dyzire.com
Phone: +1 571-543-5164
Address: 917 Chimney Hill Pkwy, Virginia Beach Virginia 23462, United States
Business Hours: Monday – Saturday, 10:00 AM – 06:00 PM (GMT-05:00) Eastern Standard Time (New York)